Privacy Policy

The Grey Barn LLC ("The Grey Barn," "we," "us") is a commercial and residential landscaping company based at 1790 E Hwy 264, Springdale, AR 72764. This Privacy Policy explains what personal information we collect through thegreybarn.com (the "Site"), by phone, by email and in the course of providing our services, how we use it, and the choices you have.

By using the Site or contacting us, you agree to the practices described here. If you do not agree, please do not use the Site.

Information you give us. When you request a quote, contact us, apply for a job or become a client, we may collect:

• Name, email address and phone number
• Property address and property type (for example, commercial, HOA or residential)
• The services you are interested in and any message, photos or website you share
• Billing contact details and service history, if you become a client
• Employment details you submit, if you apply to work with us

Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring site, approximate location (city or region) and the date and time of your visit, using cookies and similar technologies (see Section 4).

Information from third parties. We may receive information about you from social media platforms (such as Facebook, Instagram, LinkedIn, TikTok and YouTube) when you interact with our pages or ads, from review sites, and from property managers or HOA boards who refer work to us.

We use personal information to:

• Respond to quote requests and questions, and schedule site visits
• Prepare estimates, perform landscaping, maintenance, irrigation and seasonal services, and send invoices
• Communicate about appointments, weather delays and service updates
• Send occasional marketing about our services, where permitted (you can opt out at any time)
• Improve the Site, measure the performance of our advertising and understand how visitors find us
• Review job applications
• Protect against fraud and spam, and comply with legal obligations

Text messages. If you give us your mobile number and agree to receive texts, we may send appointment and service messages. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share mobile numbers or text-messaging consent with third parties for their marketing.

Cookies are small files stored on your device. We use them to keep the Site working, remember your preferences, understand how the Site is used and measure our advertising.

We may use tools such as Google Analytics, Google Ads, the Meta Pixel and similar tags from LinkedIn and TikTok. These providers may collect information about your visit and use it to show you our ads on other sites and apps. You can learn more or opt out here:

• Google: adssettings.google.com and the Google Analytics opt-out add-on
• Meta: your Facebook or Instagram ad preferences
• Industry opt-outs: optout.aboutads.info and optout.networkadvertising.org

You can also block or delete cookies in your browser settings, though some parts of the Site may not work properly. Our Site does not currently respond to "Do Not Track" signals, but we honor Global Privacy Control signals where the law requires it.

We do not sell your personal information. We share it only as follows:

• Service providers who help us run the business, such as website hosting, email, scheduling and CRM software, payment processing, accounting and advertising platforms. They may use your information only to provide services to us.
• Subcontractors and suppliers when needed to complete work at your property (for example, tree or irrigation specialists).
• Property managers, HOA boards or owners connected to the property where we perform work.
• Legal and safety reasons, when required by law, subpoena or court order, or to protect our rights, property or safety and that of others.
• Business transfers, if The Grey Barn is involved in a merger, sale or acquisition, in which case your information may transfer to the new owner under this policy.
• With your consent, for example when you agree to let us feature your project or testimonial.

We keep personal information only as long as needed for the purposes in this policy. Quote requests that do not become work are generally deleted within 24 months. Client and billing records are kept for as long as you are a client and afterwards for as long as tax, accounting and legal requirements call for, typically up to 7 years.

We use reasonable administrative, technical and physical safeguards, such as encrypted (HTTPS) connections and access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You can, at any time:

• Opt out of marketing emails by clicking "unsubscribe" in any email, or of texts by replying STOP
• Ask to see, correct or delete the personal information we hold about you
• Limit cookies and targeted ads using the tools in Section 4

Depending on where you live, you may have additional rights under state privacy laws, such as the right to know what we collect, to receive a copy of your data, and to opt out of targeted advertising. To make a request, contact us using the details below. We will verify your identity before acting and respond within the time the law requires, usually 45 days. We will not treat you differently for exercising your rights.

Children. The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Other websites. The Site links to social media platforms and other websites we do not control. Their privacy practices are governed by their own policies.

Changes to this policy. We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be posted on this page.

Questions or requests about this policy or your personal information:

• The Grey Barn LLC, 1790 E Hwy 264, Springdale, AR 72764
• Email: clients@thegreybarn.com
• Phone: 479.521.8162